Refund & Cancellation Policy

Last updated: October 20, 2026

We want you to be confident buying from Digi Solution LLC. This policy explains when you can cancel an order and how refunds work for the packages listed on our Pricing page.

1. Cancellation before work begins: full refund

You can cancel any order for a full refund by emailing us within 48 hours of payment, as long as work on your order has not started. Work starts when we begin onboarding, research, setup or content creation for you, and we will always tell you by email when it has started.

2. Cancellation after work begins

One-time packages (Ad Campaign Setup, Ad Creative Pack): you will be refunded for any deliverables we have not yet started. Completed or in-progress deliverables are not refundable.
Monthly packages (Social Media Starter, Paid Ads Management, Brand Growth Pro): you can cancel at any time. Because monthly packages do not renew automatically, cancelling simply means you do not purchase the next period. The current 30-day period is not refundable once work has begun, except as set out in section 3.
Influencer Promotion Campaign: you will be refunded in full if you cancel before we contact any influencer on your behalf. After outreach begins, the campaign fee is not refundable.

3. If we don't deliver

If we fail to deliver a package, or part of a package, within the timeline stated on our Pricing page (after you have provided the access and materials we requested), you are entitled to a refund for the undelivered portion. If something we delivered does not match the package description, tell us within 7 days and we will fix it; if we cannot, we will refund the affected portion.

4. What is not refundable

Advertising spend paid to platforms such as Meta or Google. These amounts are charged by the platform, not by us.
Fees paid to influencers, creators or other third parties.
Refund requests based only on campaign performance, as we do not guarantee specific results (see our Terms of Service).
Work already delivered and approved by you.

5. How to request a cancellation or refund

Email b@digisolutionllc.online with the subject "Refund request" and include your name, the package purchased and your payment ID (it starts with pay_ and appears in your payment confirmation). We reply within 1 business day.

6. Refund processing time

Approved refunds are processed within 5 to 7 business days to the original payment method through our payment partner, Razorpay. Depending on your bank or card issuer, it may take a further 5 to 10 business days for the amount to appear on your statement. Refunds are issued in the original currency; we are not responsible for exchange-rate differences or fees charged by your bank.

7. Chargebacks

If you have a problem with a payment, please contact us first so we can resolve it quickly. Filing a chargeback without contacting us may delay the resolution.

8. Contact

DIGI SOLUTION, LLC, 8206 Louisiana Blvd NE, Ste A #4111, Albuquerque, NM 87113, United States. Email: b@digisolutionllc.online